3rd line support network support engineer

3rd Line Network Support Engineer (Wireless ISP Experience Required)

📍 Remote (South Africa-based) | Seasonal Role (March – November) with Option for Contract-Perm
💰 Salary: R45 000 PM
⏳ Hours: March – October: 12hr shifts, 4 on/4 off, 8am – 8pm. Off-season: project work & maintenance.

The Role

We are looking for an experienced Wireless ISP Network Engineer to join our support team, ensuring the stability and performance of customer networks. You will handle 3rd line support, troubleshoot Wi-Fi, PtP, and WAN networks, monitor performance, and ensure uptime.

During the off-season, you will focus on network upgrades, maintenance, and assisting field engineers in improving network infrastructure. If you’re passionate about cutting-edge wireless technology and thrive in a fast-paced support environment, we’d love to hear from you!

Key Responsibilities

✅ Support & troubleshoot wireless networks (WAN, LAN, WLAN, PtP, PtMP).
✅ Diagnose & resolve customer connectivity issues (RADIUS, billing, authentication).
✅ Configure & maintain guest access portals, authentication services, and network monitoring.
✅ Identify & resolve recurring network issues, improving performance & stability.
✅ Work on Wi-Fi network design, installations, structured cabling, and radio links.
✅ Act as escalation point for site operator issues & major network incidents.
✅ Mentor junior engineers and collaborate with field teams.
✅ Provide on-call support as needed.

What You Need

✔ 5+ years’ experience in a Wireless ISP or MSP network support environment.
✔ Strong expertise in Wi-Fi, PtP/PtMP radio links, structured cabling, and network architecture.
✔ Hands-on experience with Cambium, Ubiquiti, Mikrotik, and Draytek.
✔ Strong knowledge of IP networking, routing, VPNs, and subnetting.
✔ Experience with Wi-Fi surveys & network monitoring tools (PRTG, NMS, The Dude, etc.).
✔ Relevant certifications preferred (CWNA, CCNA, Network+, Ekahau Design or similar).
✔ Good skills in Excel & automation for reporting and troubleshooting.

Why Join Us?

🌴 25 days paid holiday (pro-rata)
🚀 Work with cutting-edge wireless networking technology
🌍 Fully remote role with a seasonal shift pattern
📈 Hands-on experience improving & scaling Wireless ISP networks